All customers are requested to go through our Terms & Conditions prior to placing your order as we have thoroughly described the legal scope of www.happymarket.lk
Product Descriptions and Availability
We have taken reasonable care to accurately display each and every product shown on our website and we ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. All our website information is updated on real-time basis and all information containing our website would reflect the position exactly at the moment you place an order.
There may be rare situations where the product is no longer available (in case of any damage). In this instance, we will contact you to advise you of the situation and provide alternative products of which you can proceed with your order or cancel. If you decide to cancel, happymarket.lk will organise a refund.
Product dimensions, weight, colors and specifications
Whilst we try to be as accurate as possible, all size, weights and measurements quoted on this website are approximate.
Images of the products shown on this website are displayed as accurately as possible. We have made every effort to display all product colors accurately. However we cannot guarantee that the image displayed on your monitor will accurately reflect the true color of the products delivered to you. Please be aware that colors may differ between manufactures. Therefore happymarket.lk cannot be responsible for the limitations of your monitor’s display of any color or detail. For optimal viewing, we recommend setting your monitor to 1024 x768 or higher.
Expected Delivery Best Practices
The following are a few ‘best practices’ we recommend to be followed when placing orders with happymarket.lk in order to experience a smoother online shopping experience.
The order will be dispatched once the address, contact number and products to be delivered are confirmed. Alterations made to the delivery address on the day of delivery would reschedule the package to be delivered on the next working day.
A courier person would contact you to make the delivery. Please ensure that the given number is reachable as the courier may need directions if unable to find the delivery location. If the recipient is unreachable during a specific time, please ensure that an alternative number is provided to avoid any hassle.
Our delivery team would at all times try our level best to deliver the package to the most convenient location for you. However, if deemed that certain access points are unreachable due to numerous reasons (Bypassing Security at Offices, Universities, Apartments), it would be required to collect the package from the nearest reachable location.
If the client wishes to return the ordered product upon delivery, please note that the client would be required to pay the delivery fee, given that the delivered item is non-defective and accurately described on our website.
If you’re expecting a package, but you’ve missed the first attempt at delivery, you have options.
– Rearrange the delivery for the next working day.
– Collect the package from our Collection Point (Subject to stock availability)
Our Returns & Exchange Policy
We continuously strive to ensure that we provide all our customers with an amazing online shopping experience. We understand that in some circumstances the product delivered does not match the customer’s expectation due to numerous factors. In such instances we would be happy to have the product exchanged.
All items needed to be in its original condition with packaging (Invoice, labels, tags, etc). We would appreciate if the reason for exchange is also mentioned so that we could use the information to provide you with a greater shopping experience in your future orders with happymarket.lk
• Exchanges could be made only once per an individual order.
• All exchanges are needed to be INFORMED within 3 days of purchase.
• The Order ID mentioned in the invoice is required for reference purposes.
• Once an exchange or a replacement has been confirmed, the order must be completed within a week.
• A standard handling fee would apply, apart from the delivery fees based on the delivery area.
The Exchange Process
1. Contact our hotline +94 76 144 3163/ Drop us a message on our Facebook page or Email us on happymarketlk@gmail.com within 3 days after receiving the item.
2. Kindly make sure that the product returned is in the same condition in which it was received, and it must include all items that were in the original package.
3. One of our customer service representatives would get back to you with the confirmation of the exchange along with a new Order ID.
4. We will arrange the courier to deliver your new order and you could handover the products from the previous order to the courier upon delivery. For outstation orders it would be required to send out the package back to our warehouse and upon receipt we would send out the new products requested.
5. Upon receiving the item to our warehouse, we will perform a quality check and ensure that the item is in its original condition.
6. If deemed that the returned products are not in its original condition, we reserve the right to ‘blacklist’ the customer from using our ‘exchange facility’ on all prospective orders placed.
Our generous exchange policy is aimed to ensure maximum customer satisfaction whilst safeguarding our suppliers. Therefore, it’s the responsibility of the customer as well to ensure that exchanges are not made in an abusive manner as it would only spoil the online shopping experience for everyone else.
Shipping Errors or Damaged Products
In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace that item or accept it for a full refund at our expense.
– Once you receive the ordered product please check your items at the delivery point. Please contact us immediately if you find a damaged item and you will be able to return it or we will exchange it free of charge, by least all damages needed to be informed on the same day of receipt. We would appreciate if sufficient evidence of the damage item could be provided given that the defect is not identified at the point of delivery.
– If an item is faulty, wrongly described, or different from the image shown then we will meet our legal obligation which may include refunding the purchase price and delivery charges or providing a replacement product provided the item is returned within a reasonable period of time with proof of purchase.
– Any purchase made on happymarket.lk is subject to supplier stock availability and if the particular damaged product is unavailable to be replaced, happymarket.lk would arrange a refund or a similar product within 2 working days.
Our Concern for your Privacy
happymarket.lk treats personal data with respect and integrity and all personal information of users would be stored securely to comply with international data protection standards.
User conduct
All users are responsible for all their activity in connection with accessing happymarket.lk. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your access to the Website.
In accessing this Website, you must not:
Disrupt or interfere with the Website, or any services, system resources, accounts, servers or networks connected to or accessible through this Website or linked websites;
Use any robot, spider, other automatic device or manual process to monitor, copy or extract any web pages on the Website, or any of the Content, without our prior written permission;
Reverse engineer, reverse assemble or otherwise attempt to discover the source code or other arithmetic formula in respect of the software underlying the infrastructure and processes associated with the Website;
Use the Website to violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material including material that are deemed threatening or obscene; engage in any kind of illegal, criminal or tortuous activity through the use of the Website, including infringement of any third party intellectual property rights (including without limitation copyright, trade marks, patent, trade secrets and confidential information), fraud, child pornography, trafficking in obscene material, violation of applicable export restrictions, drug dealing, gambling, harassment, stalking, spamming, hacking, sending of viruses or other harmful files, or illegal posting of computer passwords or computer code;
Warranties and disclaimers
We reserve the right to make any change to the Content without notice. We may also make improvements or changes in the products or programs described in the Content at any time without notice. For example, changes in circumstances after the date of publication may impact upon the accuracy of the Content.
The Website may include information about stocks and their prices. The information made available on stock prices on the Website reflects the current or “real time” price of the stock. Images and diagrams on this Website are intended to be a visual aid and is displayed as accurately as possible. Your use of this Website including all Content, data or software distributed by, downloaded or accessed from or through this Website is at your own risk. Before taking or refraining from any action in reliance on the Content or this Website, you must make and rely on your own inquiries in relation to, and in evaluation of, the Content including any information, predictions, opinions and statements contained in this Website.
Termination and suspension
We reserve the right, without notice and at our sole and absolute discretion, to discontinue, suspend or terminate any service offered by or through this Website as well as this Website at any time. For example, if your server is involved in any attack on any computer system, either with or without your knowledge or complicity, that server may be blocked or its access to the Website may be shut down or restricted while the problem is being investigated or fixed. All provisions of these Terms of Use which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, disclaimers, indemnities and limitations of liability.